What is a SSC?
Shared Service Center - comprehensive service for your subscribers at the highest level
You have already decided on your own mobile network brand as a virtual network operator (MVNO), while a key question has arisen: who will take care of subscribers’ service after the project is implemented? Instead of setting up your own structures, you can rely on our Shared Service Center (SSC) – a place that will comprehensively take care of servicing your subscribers.
The SSC was created so that our business customers don’t have to create their own customer service departments for each project separately. We are takig this area over, offering professional service to the end users, basing on years of experience in telecommunications and customer service processes. At the same time, you can be sure that we provide the highest level of service, taking care of both the satisfaction of your subscribers and the interests of your company.
What does the Shared Service Center do?
Our SSC performs a wide range of customer service activities – from the moment of interest in an offer to technical and after-sales support. Among our activities are:
- Handling inquiries from potential subscribers:
a. Receiving quotation requests and technical inquiries.
b. Assisting in the selection of the best tailored solutions.
- Supporting current subscribers:
a. Accepting requests for technical problems.
b. Handling complaints and resolving them efficiently.
- After-sales service:
a. Activating and configuring customer accounts and devices.
b. Shipment of SIM cards and other materials.
c. Reporting to Office of Electronic Communications.
SSC – modernity and development in the service of your project
Our Shared Service Center is committed to continuous development and process improvement to best meet the needs of our business customers and their end users. We use modern technology to maximize service and reduce costs at the same time.
Automation and modern approach
At SSC, we are introducing smart solutions such as chatbots and simple automation processes. Thanks to them, we are able to reduce helpline traffic and provide customers with quick access to information and basic support. We focus on practical innovations – solutions that would improve service in a real and accessible way, without unnecessarily complicating processes.
Focus on change
We are here and now. We analyze data every day to verify the effectiveness of our processes and adapt them to changing needs. As a result, our operations are dynamic, adapted to the current situation and continuously improved, which impacts service quality and cost.
Self-service support
We know that end customers increasingly expect intuitive self-service tools. Our SSC actively supports the development of such solutions to enable quick access to information and simple services without the need to contact a helpline. We are constantly analyzing inquiries from subscribers so that they could find all the information they need as quickly as possible, including without the need to contact the SSC operator directly.
SSC – one place, many benefits
The Shared Service Center is the answer to the challenges of serving subscribers in telecommunications projects. Thanks to its existence:
- You do not need to build your own service structures – we take over this area, saving your time and resources.
- We ensure continuous service development – the SSC is constantly improving to meet the highest standards.
- We provide modern and efficient solutions that meet the needs of your company and your subscribers.
Trust the professionals
SSC is a common place that we create for you – so that you can focus on growing your business, not on building new departments. Let’s work together to ensure that your customer service is modern, efficient and meet the highest standards.
Let’s talk about how we can develop your telecommunications projects together!
